When Talking Makes Things Worse!: Resolving Problems When Communication Fails
Editorial Reviews
Amazon.com
Sometimes, "what we've got here" is not "a failure to communicate." Often, people understand each other perfectly well and still disagree with each other. What to do? Dr. David Stiebel outlines a four-point plan that can help you resolve seemingly unwinnable arguments in your favor.
In humorous, yet straightforward, language, Dr. Stiebel guides readers through the principles of "strategic communication." These strategies allow you to anticipate your opponent's reactions and play to them, often by underemphasizing your own motives, in order to get what you want. Whether you're looking for solutions to conflicts at home or in the workplace, When Talking Makes Things Worse! offers sensible advice that you can apply immediately.
American Management Association, Management Review
"His advice, presented in a light but powerful fashion, leads us to realize that we have to deal with people as they really are, not as we think they ought to behave."
When Talking Makes Things Worse!: Resolving Problems When Communication Fails
When Talking Makes Things Worse!: Resolving Problems When Communication Fails,David Stiebel,David Horsey,Whitehall & Nolton,1888430427,Business / Economics / Finance,Child Care/Parenting,Communication,General,Interpersonal Communication,Negotiation,Personal Growth - General
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